Assistant Front Office Manager - Luxury Hotel in Bali

Join Holiday Inn in the heart of Bali’s vibrant hospitality scene as an Assistant Front Office Manager. This is your opportunity to be part of a world-renowned hotel brand, contributing to exceptional guest experiences in one of the most sought-after tourist destinations in the world. Based in Kuta, you'll be at the heart of Bali's bustling tourism industry, working alongside a dedicated team to ensure every guest feels welcome and well-cared for.

As an Assistant Front Office Manager, you'll play a crucial role in managing the hotel's front desk operations, handling guest check-ins and check-outs, and coordinating with various departments to ensure smooth and efficient service. You'll use tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline processes and enhance guest satisfaction. This role offers a dynamic and rewarding environment where your skills and dedication will make a tangible difference in the guest experience.

With a competitive salary of Rp 8,000,000 - Rp 12,000,000 per month, you'll also have the chance to grow your career within a well-established hotel chain. Holiday Inn provides ongoing training and development opportunities to help you thrive in your role and advance your career in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including guest check-ins and check-outs, and coordinate with housekeeping, maintenance, and other departments to ensure smooth and efficient service.
• Use PMS and CRM software to streamline processes, track guest preferences, and enhance overall guest satisfaction.
• Handle guest inquiries and complaints, resolving issues promptly and professionally to maintain a high standard of service.
• Monitor and maintain security protocols, including access control and surveillance, to ensure the safety and security of guests and staff.
• Coordinate with local tourism authorities and travel agencies to promote the hotel and attract a diverse range of guests.
• Conduct regular guest feedback sessions to gather insights and improve service quality.
• Assist in training and mentoring new front desk staff to ensure consistent service standards.
• Stay updated with industry trends and best practices to continuously enhance the guest experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in front office management or a similar role in the hospitality industry.
• Proven experience with PMS and CRM software, such as Opera, Cendyn, or similar systems.
• Strong communication and interpersonal skills, with the ability to handle diverse guest needs and situations.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests.
• Knowledge of local regulations and customs, particularly in Bali, is a plus.
• Certification in hospitality management or a related field is a plus.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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