Duty Manager (Nanyang Executive Centre)

Join Nanyang Technological University as a Duty Manager at our prestigious Nanyang Executive Centre in Bali. This is a unique opportunity to lead and manage operations in a world-class hospitality environment, ensuring exceptional service delivery to our esteemed guests. As a Duty Manager, you will be the backbone of our team, overseeing daily operations and ensuring that everything runs smoothly.

Nanyang Technological University is a globally recognized institution, and our Nanyang Executive Centre is no exception. Located in the heart of Bali, our center offers a luxurious and serene environment, perfect for both business and leisure travelers. We are looking for a highly organized and proactive individual who can take charge and ensure that our guests have an unforgettable experience.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage daily operations of the Nanyang Executive Centre, ensuring high standards of cleanliness and service.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Monitor and maintain inventory levels, ordering supplies as needed.
• Ensure compliance with health and safety regulations, and implement necessary protocols.
• Handle guest complaints and concerns, ensuring their satisfaction and loyalty.
• Prepare and present daily, weekly, and monthly reports to the management team.
• Lead and motivate the front office team, ensuring they deliver exceptional service.
• Participate in training and development programs for staff to enhance their skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a similar role in the hospitality industry.
• Proven experience in managing front office operations and maintaining high standards of cleanliness and service.
• Strong organizational and leadership skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software such as PMS (Property Management System) and ERP systems.
• Ability to work under pressure and meet tight deadlines.
• Valid driver's license and a reliable vehicle for business use.

🛠️ Keahlian

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