Customer Experience Specialist (Call Center) - Earn Up to IDR 45M/Year in Bali!

Are you a passionate problem-solver with a knack for delivering exceptional customer experiences? TTEC, a global leader in customer experience technology and services, is expanding our team in Bali and looking for dynamic Customer Experience Specialists to join our call center. In this role, you'll be at the heart of our customer interactions, ensuring every call is handled with professionalism, empathy, and a commitment to excellence.

TTEC is a trusted partner for businesses worldwide, providing innovative solutions that enhance customer engagement. Our mission is to deliver superior customer experiences through cutting-edge technology and dedicated teams. As a Customer Experience Specialist in Bali, you'll play a crucial role in helping us achieve this mission by resolving customer issues, providing support, and ensuring high satisfaction levels.

Every day, you'll handle inbound calls from our diverse customer base, using our advanced call center software to manage interactions efficiently. Your ability to build rapport, understand customer needs, and provide effective solutions will be key to your success. This is an opportunity to grow within a company that values your skills and offers competitive compensation packages.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer calls with professionalism and empathy, resolving issues and providing support.
• Use TTEC's call center software to manage and track customer interactions efficiently.
• Build and maintain strong relationships with customers, understanding their needs and providing effective solutions.
• Adhere to TTEC's quality standards and service level agreements (SLAs).
• Collaborate with cross-functional teams to ensure consistent and high-quality customer experiences.
• Provide feedback and suggestions for improving our customer service processes.
• Stay updated with industry trends and best practices in customer experience.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or call center role.
• Proficient in using call center software, such as TTEC's proprietary systems or similar platforms.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in a related field, such as Business Administration, Psychology, or Communications.
• Certifications in customer service or call center management are a plus.
• Familiarity with CRM systems and data analysis tools is beneficial.

🛠️ Keahlian

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